About us ?
- A cabinet of consultants / trainers
- Partnership agreements with an IT services company (QUALIACT, Norsar Technologies) and equipment suppliers (GAAT) + other trainers
- 25 years of operational experience in quality management in the automotive (Valeo) and railway (Faiveley/Wabtec) industries
- 15 years of experience in deploying QRQC / 8D approaches
- Academic reference with 2 published books (French and English)
CUSTOMER MODULE
- Description of a problem following 5W2H process
- List of containment actions
- Launch an analysis according to the FTA process
- Assignment of tasks and follow up of corrective and preventive actions
- Addition of any attachments
- Launch lessons learned cards
- Formalize automatically an 8D report
SUPPLIER MODULE
- Description of a problem following 5W2H process
- Real time communication of the incident with your supplier
- Collection from your suppliers of:
- Their containment actions
- Their analysis based on FTA process
- Their corrective and preventive actions
- Their Lessons learned cards
- Their 8D report
PEOLPLE MODULE
The « People » module, from the «Qualiact » application allows you the implementation of QRQC method, by offering following features :
- List the competences required for the Quality function
- Identify gaps between actual status and expectations
- Identify clear action plans of trainings and/or development to faster QRQC implementation
- Linked with QRQC Step process, this module allows you to reinforce competences of teams, involved in QRQC, problem solvings and prevention activities
PRODUCTION MODULE
The « Production » module from the « qualiact » application allows you the QRQC implementation at the level of your operators, giving them following possibilities :
- Record immediately their concerns
- Track their containment actions
- Make a quick analysis based on San Gen Shugi
- Launch immediate Corrective and preventive actions
- Escalate to the management if any support is needed
Linked with QRQC Step 1 process, this module offers you a better productivity and a stronger efficiency in the recording, follow up and treatment of your Production' issues.
SAFETY MODULE
The « HSE » module, from the «Qualiact » application allows you the implementation of QRQC method, by offering the following features :
- Description of a problem following 5W2H process
- List of containment actions
- Launch an analysis according to the FTA process
- Assignment of tasks and follow up of corrective and preventive actions
- Addition of any attachments
- Launch lessons learned cards
- Formalize automatically an 8D report
Linked with QRQC Step 1 process, this module offers you a better productivity and a stronger efficiency in the recording, follow up and treatment of safety issues.
LLC MODULE
The « LLC » (Lessons Learned Cards ) module of « qualiact » application allows you to implement QRQC Step 2 logic, by offering several features :
- Formalize lessons learned cards automatically, following a problem solving
- Share this knowledge within your organizations, nationally or internationally
- Use these cards during new design of new products or processes ; or during design reviews
Linked with QRQC Step 2 process, this module helps you to organize your return of experience process, following the solving of your internal issues (production, safety) or external ones (customers, suppliers).
It ensures overtime a better product reliability, and satisfaction of your customers, while reducing your costs of poor Quality
MODULE BI
The « Reporting & BI » modules of the application « qualiact » offers you the possibility to measure and analyse your performance, following QRQC implementation :
- Upload data from all other modules
- Measure Quality and safety performance : number of incidents created, closed, opened
- Measure the speed of closure and reactivity to treat those issues
- Get several inputs for business analysis and intelligence : analysis by customers, suppliers, projects, types of defects, pareto.
- Obtain visual presentation and simple charts of key quality and safety data
Linked with QRQC process, this module makes a connection with all other modules for a real time treatment and analysis of your data. You can then use most of your time for making business decisions, while reducing reporting & administrative tasks..
TECHNICAL - INTERFACES
BENEFITS
Linked with QRQC step 1 process, this package offers :
SIMPLICITY in the use ;
Maximum Pre-defined information and Structured approach
Better PRODUCTIVITY
& efficiency in the recording (no more paper or admin work)
FOLLOW UP
and treatment of your Production issues
CASCADING
function between entities from same company
ESCALATION
function from Production module (Line QRQC) to Customer module (Plant QRQC)
ARCHIVING of data
Keeping history of issues
EXCEL EXPORT
Automatic EXCEL EXPORT and automatic BI (Business Intelligence) for analysis
REX
Allows REX and Sharing between sites (web interface)
DEPLOYMENT
Facilitate QRQC DEPLOYMENT /implementation
FINANCIAL PAYBACK
COPQ
COPQ reduction by better/deeper treatement of Quality safety incidents through QRQC
Licence fees reduced
1 sofware to manage instead of 7 ! > Licence fees reduced
productivity
Better productivity & efficiency in the recording And (no more paper or admin work, automation )
e-QRQC BUT Connected to GEMBA!
User interface
QRQC QRQC Board linked to Gemba:
Place for Good/Bad part
Pisitioned close to the work station
Productivity improved: reduced time for writing
Just replace paper : Tactile screen + PC + Pen
TECHNICAL - SAAS SERVICE
Provider of the service
Qualiact en collaboration avec Norsar Technologies
Security features
If the request is to use Qualiact’ server, it will be the features of CLOUD PROVIDER OVH
Otherwise, the security features will be ones of the customer servers
Disaster/recovery policy/ E- Business continuity policy RPO/RTO
Web application with a daily backup of data bases
Data and files to be saved are specified
Each customer has an access (or multiple access) to qualiact support portal Jira support service + a dedicated contact
IT SECURITY
Security of data :
Data (Data base)
- Hard drive encryption ( system config)
- Encrypt desired column on specific tablesUsing symmetric key encryption/decryption using AES (example and php's cryptography API. ()).
Authentication
- HTTPS
- LDAP/AD
- SSO
- Token base security
Servers
- Apache (application php)
- SGBD Mysql
- Norsar BI Portal based on tibco jasper reports
- It can use any database ( Mysql, Postgres, Oracle, Sql server ….)
DIFFERENT POSSIBILITIES
TECHNICAL
Upgrade policy
As part of the yearly fee, new upgrades are communicated automatically and freely with patches to download
IT Environment managements
4 environments: Production, Test, Training, Development
Who is going to provide the Support
Qualiact teams through Jira Portal
The Ticketing portal we will have to use
Jira Portal
The support contract
SLA contract
Service section included in the contract communicated to Wittur
Service support
| Service support | Conditions d'implémentation | Support hours | Working hours x5 days, excluding holidays |
|---|---|
| Support Channel | Jira Portal |
| Nombre d'incidents | Unlimited |
| Severity 1 | 24 hours max |
| Severity 2 | 48 hours max |
| Severity 3 | 5 days max |
Service support
JIRA Service provider
MIGRATION - INSTALLATION
Communication and migration of basic data to QUALIACT database
Basic data: Customer, Supplier, PN…
Creation of accounts @Qualiact
4 environments: Production, Test, Training, Development
Creation of accounts @ JiraSupport
Training of the teams
On site or by Teams
Technical Support
SLA rules